Average waiting time on phone with cable TV company - 20 minutes. At least they have a nice radio station playing Depeche Mode while you wait. The pressure on from satellite TV company really shows on them too. There's even a joke: *phone rings* Tevel (acronym for Cable TV) lady: do you want to disconnect your service and have us collect the receivers? Customer: Yes. Tevel lady: *reads date/time* will this be convenient? Customer: Yes. Tevel lady: Will you remember to be at home at the scheduled time? Customer: Yes. Tevel lady: Do you understand that if you will not be at home at the scheduled time, you will be charged 50NIS? Customer: Yes. Tevel lady: May I ask why have you decided to disconnect your service? Customer: Yes. Tevel lady: Thank you sir. *Hangs up* The pun is that the name of the sat. TV company is "Yes" and the dialogue reminds their ads that always over-emphasize the brand name.