I. Have. DSL.
I also have an appointment with my orthodontist, who is now 2 hours away.
I have been led to believe the problem was complete lack of communication between the front end and the backend @ Bezeq. The nice but ignorant and incompetent front-end interface assured me it was the backend API's fault. I believe it is a filthy lie, because the backend API is not only overly prompt (2 hours since first hearing about me, I have connection), but is also multilingual.
ex-Russian techs: 1
Stupid sweet-tongued bitches: 0
ETA: Here, we can observe the initial signs of the subject's deep rooted disrespect and dislike of help desk personnel. The causes of such a condition have not been satisfactorily explained to date.